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Picture this: You’re sipping your morning coffee when the phone rings. A frantic voice claims your grandchild is in trouble. Do you spring into action, or do you pause? In Northeast Ohio, this is more than just a hypothetical—it’s a scam targeting seniors every single day.

Imposter scams, where fraudsters pretend to be loved ones or officials, are the most reported scams among seniors in Northeast Ohio. These scams often rely on fear and urgency to trick victims into parting with their money.


How It Works:

Imposter scams typically begin with a phone call. The scammer might pretend to be a distressed grandchild, a police officer, or even a lawyer. They claim that a loved one is in trouble—often citing an accident or legal issue—and urgently need money for bail or other expenses.

Their goal? To create panic and prevent the victim from thinking critically. As Cleveland BBB’s Ericka Dilworth explains, “They won’t want you to get off that phone. They don’t want you to think about it or contact anyone for advice.”


Who’s Targeted:

Seniors are often targeted because scammers perceive them as more trusting, financially secure, and less likely to verify the information.


Real-Life Example:

Chrysta Willis, a Cleveland resident, received a call claiming her grandson was in an accident. The scammer insisted she pay $5,000 immediately to cover his bail. Thankfully, Willis noticed inconsistencies in the story and discovered her grandson was safe—right upstairs! Her quick thinking saved her from financial loss, but many others aren’t as lucky.


Why You Should Care:

The emotional toll of these scams is devastating. Victims not only lose money but also experience guilt, embarrassment, and a loss of trust. In 2023, seniors nationwide lost $3.4 billion to scams—a number that likely underrepresents the true scale of the issue.


How to Protect Yourself:

  1. Pause and Verify: If someone claims a loved one is in trouble, take a deep breath. Hang up and call the family member directly or check with someone else who knows them.
  2. Ask for a Call-Back Number: Legitimate callers won’t pressure you to act immediately. Scammers, however, will try to keep you on the line.
  3. Be Skeptical of Urgency: Fraudsters thrive on panic. Take a moment to think before responding.
  4. Report the Scam: Alert local authorities, the Better Business Bureau, or your state’s attorney general. Reporting can help prevent others from falling victim.
  5. Know Help Is Available: Organizations like the Western Reserve Area Agency on Aging offer resources and guidance for seniors dealing with scams.


Quick Tips & Updates:

  • Quick Tip #1: Scammers often use Fridays to add pressure, knowing victims might feel there’s no one to help over the weekend.
  • Quick Tip #2: Pro Tip: Don’t let fear of judgment stop you from reporting. Authorities are there to help, not judge.


Chrysta Willis’ experience reminds us that scams prey on our emotions. But by staying informed, verifying information, and leaning on community resources, we can turn the tide against these deceptive tactics.


Key Terms Explained:

  • Imposter Scam: A scam where fraudsters impersonate someone trustworthy, like a family member or official, to trick victims into providing money or information.
  • Better Business Bureau (BBB): A nonprofit organization focused on advancing marketplace trust, which provides resources for reporting and avoiding scams.
  • Western Reserve Area Agency on Aging (WRAAA): A resource hub for seniors offering education, support, and guidance on scams and other issues affecting older adults.

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