FBI Warns Seniors of Advanced Tech Support and Government Impersonation Scams

They say wisdom comes with age, but even the wisest among us can be tricked when scammers weaponize trust and technology. The FBI has issued a warning about an elaborate scam targeting seniors, convincing them to exchange their life savings for gold bars—all to "fix" issues that don’t exist. Let’s unpack this troubling scheme so you and your loved ones don’t fall prey.

A sophisticated tech support scam has been sweeping South Carolina and beyond, targeting seniors and draining their finances. Scammers pose as tech experts or government officials, convincing victims to liquidate their assets to protect their accounts. Losses have already surpassed $9 million this year.


How It Works

  1. The Initial Hook: Scammers pose as tech support or government representatives, warning victims of a supposed issue with their device or finances.
  2. The Contact Setup: Victims are directed to call a specific number, which connects them to more scammers posing as trusted officials.
  3. The Trust Play: Scammers claim the victim’s financial accounts are compromised and urge them to withdraw cash or purchase gold to safeguard their money.
  4. The Deceptive Pickup: Couriers—armed with passcodes and fake documents—arrive at the victim’s home to collect the valuables.


Who’s Targeted?

  • Age Group: Primarily seniors aged 60 and older.
  • Region: Predominantly in South Carolina, but the scam is spreading nationwide.
  • Vulnerability: Those less familiar with technology or who trust official-looking communications.


Real-Life Example

An elderly South Carolinian was duped into believing her bank accounts were compromised. Following scammers’ instructions, she withdrew her savings, converted it into gold bars, and handed them over to a courier at her home. It wasn’t until weeks later that she realized the "trusted official" was part of an elaborate scam network.


Impact and Risks

Why You Should Care

  • Financial Devastation: Victims lose their savings, leaving them vulnerable during retirement.
  • Emotional Toll: The fear, trust betrayal, and stress caused by these scams can be as damaging as the financial loss.
  • Erosion of Trust: Scammers exploit faith in institutions, making victims less likely to seek help in the future.


How to Protect Yourself

  1. Don’t Engage: Ignore pop-ups, unsolicited calls, or emails claiming there’s an issue with your device or finances.
  2. Verify Contacts: Never call numbers provided in pop-ups or suspicious messages. Instead, contact official channels directly using verified contact information.
  3. Consult a Professional: If you suspect a problem with your device or account, visit a trusted financial institution or tech expert in person.
  4. Never Share Financial Details: U.S. Government agencies will never ask for money, cryptocurrency, gold, or gift cards.
  5. Pause and Think: Scammers rely on urgency to trick victims. Take time to verify the request before taking action.


Quick Tips & Updates

  • Quick Tip #1: "Did you know? Scammers often use official-looking documents and passcodes to appear credible. Don’t let appearances fool you!"
  • Quick Tip #2: "Pro Tip: Always verify a request by contacting institutions through their official websites or phone numbers, not the ones provided in unsolicited messages."


Tech support scams are a growing menace, but awareness is your best defense. Arm yourself with knowledge, share these tips with loved ones, and let’s make it harder for scammers to succeed. Together, we can protect our communities.


Key Terms Explained

  • Pop-Up: A small window or message that suddenly appears on a computer screen, often used by scammers to deliver fake alerts.
  • IC3: The FBI’s Internet Crime Complaint Center, which tracks and reports internet scams.
  • Courier: A person sent to collect valuables—used here as part of the scam to retrieve money or gold from victims.

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